1. Customers should ensure that the RMA goods were supplied by
---Impact System Co., Ltd. and are still under warranty.

2. Customers should complete the RMA form (download Adobe Acrobat format)
---and send it to Impact System Co., Ltd. via fax (886) 22555 2339 or email rma@xenic.com.tw

3. A RMA number will be assigned to the customer within 2 working day upon receipt of
---the RMA form.

4. Customers should send the defected goods to Impact System Co., Ltd. within one
---week after receipt of the RMA number and should be responsible for the shipment costs.

5. After preliminary inspection of the returned RMA, we would send out confirmation
---of receipt to customers within 2 days and advise customers whether the RMA goods can
---be covered by warranty or not.

6. If the RMA cannot be covered by warranty (e.g. warranty label has been removed, defect
---is due to misuse by customers), the repair charge required will be quoted to customers. Customers will also be responsible for the freight charge when the goods are returned to them after repair.

7. The period for repair is normally three to four weeks. If a longer period for repair is required,
---we would inform customers in advance and offer other feasible solutions such as replacement.

8. The goods will be returned to customers once repair is completed and
---Impact System Co., Ltd will be responsible for this freight charge if the RMA is covered by warranty.

Terms and Conditions of Service Usage
 

Terms and Conditions of Service Usage :
Products of Impact System Co., Ltd. are subject to a warranty period of twelve months from the date of shipment. The warranty only covers defected goods caused by manufacturing faults. If the defects were due to misuse by customers, a repair charge will be levied subject to customers' acceptance. In addition, the warranty will be void if the warranty label is removed.

For End-Users
If you did not purchase Xenic's products directly from us, please contact with your direct vendor for RMA service.

RMA Policy:
- With minimum of standard 12 months warrenty period;
- 1% discount can be offered if no warrenty period is preferable.